FAQs

What are your candles made from?

Brahma Origins candles are made from 100% organic soy wax which is vegan in nature. The wax is made from soya beans and carefully selected botanical plants making them completely natural. Our soy wax is a high-grade creamy white wax, which does not compromise our environment. Unlike paraffin wax, a soy wax offers a much ‘cleaner’ burn without producing black smoke. It is perfectly normal for soy wax to become a little discoloured or change appearance after burning. This does not compromise the quality or efficiency of the candle.  

What are your candle wicks made from?

We understand that wicks are the most important component in any candle making process, therefore our wicks have been carefully selected and timelessly tested to ensure an even burn. Our wicks are made of excellent quality cotton twisted with thread or wood wicks which are perfectly suited to soy wax.

Orders & Delivery

We hope you will find your shopping experience with Brahma Origins quick and easy. Once we have received your order, we aim to dispatch your order as quickly and efficiently as possible within 48 hours. Please note, our candles are not mass produced and are all hand made and sometimes it may take a little longer to dispatch for larger orders and for orders during busy times of the year especially in the run up to Christmas.

Do get in touch to discuss any particular requirements to ensure your candles arrive in time. We send parcels by courier and if the candle is in stock, the courier service should deliver within 3-5 working days.

  
Please note, Brahma Origins reserves the right to extend the order processing period but only if this is unavoidable due to manufacturing capacity at the time of your order. You will be notified directly by us should this be the case and as your order is very important to us we appreciate your patience and decision to continue with your order.  
UK Delivery rates

Currently, we only deliver to the UK mainland but are due to expand to international shipping soon.

Sorry for any inconvenience to our international customers.

Postal Charges

For orders under £50.00 postal charge of £3.99.  For orders over £50 free postage and packaging.
Unfortunately, online orders cannot exceed 15kg in weight. 
It is the customers responsibility to ensure that you provide us with the correct full postal address and postcode as Brahma Origins cannot accept liability for parcels going missing if the address is incorrect. 
 
We endeavour to dispatch your parcel to the courier within 48 hours and the courier will deliver within 3-5 working days. For larger orders, please allow up to 2 weeks for production and delivery. It is always best to contact us for large orders to ensure your candles arrive in time. Currently, we only deliver to the UK mainland.

Do you do special commissions or orders?

We provide bespoke candles for special occasions and wedding favours so do contact us by email on info@brahmaorigins.com to discuss your personal requirements - we will only be too happy to help. 

Do you offer wholesale?

Yes, we are happy to provide a wholesale service so do email us for an information pack.

Refunds and Returns

At Brahma Origins our commitment to you is a beautiful handcrafted, environmentally conscious and quality product which we hope you will return to time and time again. We hope you experience the same level of joy and happiness from the product as we do in the creation. We check each order before dispatch and all our candles are lovingly and carefully packed before we send them out.   

If for any reason you are not satisfied with your order, you can return your product within 7 days for a full refund. Please contact us immediately by email and provide details of your order number. We would ask that the item(s) are not used and sent back in the original condition. We suggest that you package the goods securely and recommend the order is sent back by recorded delivery service as we will not accept responsibility for any parcels lost in transit. Unfortunately, we are unable to refund postage for unwanted goods.  
 
Do contact us to let us know if you wish to return an order so we can look out for your return and organise a speedy refund. We can only organise a refund once we have received the items. You can of course ask for an exchange and we will be happy to send out a new order at no additional cost to you but we will need your original order back with us before we can organise an exchange.  
 
Any refund can only be made to the original payment method and for items purchased on our online store.

Incorrect items received 

In the unlikely event that you have received the incorrect item from us, do contact us immediately so this can be rectified. We would ask you to send back the incorrect item(s) within 7 days and we will happily organise an exchange and refund any postal charge for sending the goods back. Do not forget to send us your order number for reference. 
 

Return of damaged or defected goods

In the unlikely event that you receive an order from us that has arrived damaged or defective, please contact us immediately by email. We ask that you send a photograph of the damaged/defective items. Please send the goods back within 7 days carefully packaged and once they are back us we will carefully inspect any damages before a refund is issued. If errors have occurred on our part due to damage and defect, we will happily arrange a refund in full and reimburse you for the cost of sending the goods back to us.  

 For any returns we need the following information:
  • Your full name
  • Your order number
  • details of item that you are returning
  • Reason for return
We value your custom and customer service is very important to us. We want you to be very happy with your purchase and will do what we can to help!
 
Our Return address:
 
Brahma Origins
c/o 98 Ashley Road
Hale
Altrincham
WA14 2UN

Are there any special instructions for burning my candle?

Please adhere to the safety instructions at the bottom of your candle before lighting or read the small card which comes with your candle before lighting. In summary, keep away from pets and children and anything flammable. Always burn your candle away from drafts and on a smooth even flat surface. 
We also recommend that you trim the wick to at least 1 cm before lighting. Allow your candle to burn evenly to the edge of the candle container. This usually takes about an 1-2 hours depending on the size of your candle, before carefully extinguishing. This helps to give the candle maximum fragrance and an even burn the next time you light your candle. Soy wax is known to have a ‘memory’ and will often burn to where it was last lit. This process will also help to avoid any tunnelling. 
We strongly advise you not to blow out your candle but use an appropriate item such as a snuff lid to put out your candle flame. Always remember to trim your wick, removing any previous deposits before lighting. We recommend that you do not burn your candle for more than 3-4 hours each time. Never leave your candle burning unattended.

The candle I bought in the shop smells much stronger than yours, why is this?

Quite often, mass produced candles are sprayed with a thin later of perfume that sits on the top of the candle. This usually burns off once the candle is lit and the fragrance can in some cases disappear. 
Soy wax is a much denser wax than paraffin wax and fragrance oils bond differently to soy wax particles. We use fragrance oils which are suitable for natural wax candles.  When the wax heats up, it releases the fragrance oils. This becomes stronger each time the candle is lit. All our candle fragrances are paraben and phthalate free. 

Do your candles come in boxes?


The 9cl candle comes in a flat folding box.  Both the 30 cl and 50cl come in a luxury hard box with a lid which can easily be reused.  We are currently offering a gold coloured metal lid lid which acts as a perfect ‘snuff’ lid for both these sizes.  They are hand tied with a satin ribbon bow adding the perfect final luxury finish.

 
If you do have any further questions, please contact us at info@brahmaorigins.com and we will be only to happy to help.  We usually reply within 1-2 days.
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